The PositionThe Key Account Manager (KAM) – Avian participates in a team selling environment, providing selected key customers with a primary point of contact within Boehringer Ingelheim Animal Health. In this capacity the KAM is responsible for their assigned key accounts. With extensive collaboration and communication with other team members including but not limited to Technical Service Veterinarians, Business Unit Director, Coordinator, Marketing and other team members. The KAM is responsible to drive sales, market-share and profitability growth, and will draft, defend and execute Customer Business Plans. ResponsibilitiesCustomer Orientation:Develops and shares a long-term vision for the customer’s organization to help make their business successfulIdentifies the customer’s pressures, plans and problems and determines the most promising opportunities for mutual valueCo-creates solutions that address the customer’s needs and communicates the value for the customer and for Boehringer Ingelheim Animal HealthEngages the customer, utilizes effective questioning to deeply understand their needs and drives the relationship towards a trusted advisor position Business Acumen:Exhibits a thorough understanding of industry and market landscape dynamics, customer imperatives and the customer’s competitive positionComprehends business management principles and Boehringer Ingelheim Animal Health/ customer operating models and incorporates into strategic and tactical planning and decision makingGathers extensive information and conducts comprehensive business analysis, scenario planning and risk assessment to generate and evaluate mutual opportunitiesQuantifies and communicates Boehringer Ingelheim Animal Health and customer investment requirements, ROI and the value of mutual opportunities, and conducts regular business reviews Strategic Focus:Determines current and future customer potential, defines strategic importance for development/long-term growth and applies appropriate growth strategiesDevelops and communicates Boehringer Ingelheim Animal Health vision, mission, strategy and goals for the customer that differentiates Boehringer Ingelheim Animal Health from the competition and leads to a trusted advisor positionCo-creates solutions that best align with the strategic imperatives of the customer and Boehringer Ingelheim Animal HealthRegularly reviews performance and adjusts plans to ensure strategic alignment Effective Execution:Generates and continually evolves individualized customer business plans and defines relevant and differentiated mutual opportunity plansDetermines SMART goals, KPI’s and milestones to achieve defined customer and Boehringer Ingelheim Animal Health goalsSpecifies action plans, tactics and outcomes to implement the MOP and prioritizes and translates plans and tactics into actionLeads and aligns cross-functional team members and coordinates efforts and communication to achieve resultsProven communication, negotiation and presentation skills (verbal and written)Tracks performance metrics and KPIs, regularly reviews performance and updates and adjusts customer business plans as needed Relationship Management:Evaluates customer openness and willingness to partner and develops customer relationship goalsConnects with the customer and builds rapport through active listening and empathyBuilds supportive networks and relationships with key individuals and groups outside of Boehringer Ingelheim Animal Health to facilitate the achievement of goalsLeads joint customer business reviews and evaluates and communicates the voice of the customer internally Vaccination Technology and Services:Responsible for the implementation of VTS to target customers, supporting customers with information, equipment/parts support, and through regular vaccination monitoring as aligned with the accounts’ needs/wishes Compliance:Preforms all company business in accordance with all regulations and Boehringer Ingelheim guidelines and procedures.Demonstrates high ethical and professional standards with all business contracts in order to maintain Boehringer Ingelheim’s reputation within the industry. This position is field-based. Field-based roles require employees to be located in the area/region where their role is based to be close to our customers.Primary Locations: Abbotsford, BC, Calgary, AB RequirementsUniversity DegreePreferred areas if study include Agriculture, Science, Business MBA, MSc, &/or DVM considered an assetExperience in production economics an assetA minimum of 5 years sales experience, or relevant marketing and business experience within the avian industry.Ability to adapt quickly with resilience in a rapidly changing environment.Strong computer skills and literacy essentialAbility to analyze data, and transform into relevant insights to create valueProven high proficiency in problem solving and solution creationStrong written and verbal communication capabilities to be effective in customer interactions and presentations.Exceptional listening skillsAbility to travel within Canada, to the USA and globally: 50% Other required skills and behaviors:Strong Customer orientationEstablished Business acumenStrategic focus capabilityTrack record of effective execution of initiativesExceptional Relationship management and value co-creationStrong technical capabilities with respect to use of CRM tools, analysis of data to drive decisions. Total RewardsWe offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees. Visit https://www.boehringer-ingelheim.com/ca/careers/benefits-rewards Our total rewards program reflects and recognizes employee contributions to the company. The salary range for this position is from $91,000 to $120,000. Performance, relevant experience and competency in the role is a key factor in driving compensation decisions. Interested in joining our Team? Submit your application by clicking on APPLY TO THIS POSITION. Our CompanyBoehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry’s top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,500 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.comWhy Boehringer Ingelheim?With us, you can develop your own path in a company with a culture that knows our differences are our strengths – and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after – as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you’ll be helping to transform lives for generations. Want to learn more? Visit https://www.boehringer-ingelheim.com/ca/careers Explore our total rewards here: Visit https://www.boehringer-ingelheim.com/ca/careers/explore-our-company/benefits-rewards